At PuasDeco, we strive to provide fast and reliable delivery across Malaysia. Below are the details of our shipping process, fees, and pickup options.

1. Shipping Coverage

• We currently ship within Malaysia only.
• Delivery is available for both West Malaysia and East Malaysia.

2. Processing Time

• Orders are processed within 1-2 business days after payment confirmation.
• Custom or made-to-order items may take additional time.

3. Delivery Time & Methods

• West Malaysia: Estimated delivery within 1-3 business days.
• East Malaysia: Estimated delivery within 5-7 business days.
• Delivery times may vary due to public holidays, peak seasons, or unforeseen delays.

4. Shipping Fees & Free Shipping

• Free shipping for orders above RM500 (valid for both West & East Malaysia).
• Shipping fees (if applicable) will be calculated at checkout.

5. Local Pickup Option

• We offer free local pickup at our store.
• Customers will receive a pickup confirmation via email or SMS once their order is ready.
• Pickup location: NO. 26, JALAN TERASEK 4, 59100 BANGSAR, KUALA LUMPUR
• Store hours: Monday to Friday (10am – 6pm)

6. Tracking Your Order

• Once shipped, you will receive a tracking number via email or SMS.
• You can track your order on the courier’s website.

7. Free Returns Within 30 Days

• Returns are accepted within 30 days of receiving your order.
• Items must be unused, in original packaging, and with all tags attached.
• Return shipping is free—contact us to initiate a return.

8. Lost, Delayed, or Damaged Shipments

• If your order is delayed beyond the estimated timeframe, please contact us.
• If your package is lost or damaged in transit, we will assist in resolving the issue with the courier.

9. Contact Us

For any shipping-related inquiries, reach out to us at:
📧 NO. 26, JALAN TERASEK 4, 59100 BANGSAR, KUALA LUMPUR
📞 +6012 – 525 0090